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Before calling or emailing, please look below at our
Frequently Asked Questions

Our venues are for anyone over the age of 18. We operate a Think25 policy, whereby photo ID will be required to play.
We have over 200 venues across the UK, check our venue finder in the venues tab to find your nearest one.
Our teams look forward to welcoming you to the venue. Just turn up and we’ll give you a tour of all the products and games we have available!
Our venues offer new and classic titles from a number of different manufacturers. You’ll never be short of games at a MERKUR venue!
The maximum prize you can win on slot games is £500 but don’t forget gaming is just for fun and always spend within your limit. Check out our safer gambling page for more information.
All of our games have different features. The most common of these are community, Megaways, free spins and pots based. Ask our teams in venue for help finding the type of game you would like to play.

Can’t find what you’re looking for?

Do you have any Feedback or Complaints?

Click below where you can find options to give us your feedback, recognise excellent service from our team, and find help if anything has affected your experience or enjoyment of our venues. We appreciate that sometimes things may not meet our high standards. We have worked with Gamcare to ensure you can trust the systems and processes we have put in place.

Gamcare operates a service called Safer Gambling Labs. SG Labs offer an opportunity to test or receive feedback from lived experience experts on SG initiatives, messages, activities, or processes in a safe and structured way. This is part of GamCare’s strategic commitment to represent the voice of our service users, and to shape a safer gambling sector for all. SG Labs evaluated the social responsibility elements of MERKUR’s UK customer care portal in February 2022. MERKUR found this to be an extremely useful process and look forward to working with the Gamcare team in the future.

Business Enquiries

For business and general enquiries contact:

Press Enquiries

For press enquiries contact:

Office Address

To get in touch with our Head Office contact:

MERKUR Casino Holdings UK Limited, Second Floor, Matrix House, North Fourth Street, Milton Keynes MK9 1NJ